Shipping & Delivery Policy

Shipping & Delivery Policy

Domestic Delivery — UAE

Standard Delivery

Standard Delivery is available throughout most areas of the UAE. Orders are generally delivered within 2–3 working days.

Flat Delivery Charge: AED 23

Orders placed through our website with a total value of AED 500 or more qualify for FREE DELIVERY within the UAE. This offer does not apply to international orders.

Working days in the UAE are Monday–Friday.

Tracking Your Order

Once your order has been dispatched, shipping and tracking information is held directly by our courier partner. For the most up-to-date information regarding your delivery, please track your shipment directly through QUIQUP or contact them:

QUIQUP Contact Number: +971 4 512 6212
QUIQUP Tracking: https://www.quiqup.com/

Please note that once an order has been handed over to the courier, delivery schedules and updates are managed by the courier and are outside of Holly Holistic's direct control.

Delivery Times

It is always our goal to have your order delivered within the estimated 2–3 working days. However, delivery dates are estimates and cannot be guaranteed, as shipments are handled by third-party couriers and may be affected by courier workload, public holidays, weather, operational delays, or other circumstances beyond our control.

Delivery Address

Please ensure that your delivery address and contact number are correct before completing checkout.

We are unable to change the delivery address once an order has been processed and dispatched.

Cancellations After Dispatch

Once an order has been dispatched to the courier, we are unable to retrieve the package and the order can no longer be cancelled.

If you decide not to accept the delivery after dispatch, this will be treated as a refused/returned delivery rather than a cancellation. Any courier charges incurred as a result will be deducted from any eligible refund.

Failed or Refused Deliveries

It is the customer's responsibility to ensure that someone is available at the nominated delivery address and that the telephone number provided with the order is correct and reachable.

If the recipient:

  • Is unavailable to receive the order;
  • Does not answer the telephone number provided;
  • Refuses to accept the package;
  • Requests delivery to a different location, date, or time after dispatch; or
  • Provides incorrect or incomplete delivery information,

the courier may charge additional delivery, redelivery, return, or collection fees.

Any additional courier fees incurred by Holly Holistic due to the recipient's non-acceptance, unavailability, incorrect information, or failed delivery will be the responsibility of the customer and deducted from any eligible refund.

If the package is returned to us, a refund will only be processed once the package has physically been received back by Holly Holistic.

Any eligible refund will be less the original delivery charge, courier return/pick-up charge, and any additional delivery or handling fees charged to us by the courier.

UAE Non-Delivery & Remote Areas

Certain locations within the UAE may fall outside our courier's standard delivery area.

Where possible, we will try our best to arrange a special courier service. Additional delivery charges may apply for certain locations, including Al Ain, Fujairah, Ras Al Khaimah, remote areas, and outlying Abu Dhabi vicinities.

If an additional charge is required, we will notify you before arranging the delivery.

If we are unable to arrange delivery to your location, we will contact you regarding the available options or issue an applicable refund.

International Delivery

International delivery is available to eligible destinations and generally takes approximately 7–19 business days. International delivery availability may be limited to cities and areas serviced by our courier partners.

International Shipping Charges

International delivery charges are calculated based on the shipment weight, destination, and current courier rates at the time of purchase.

Delivery times are estimates only and cannot be guaranteed. International shipments may experience delays due to customs clearance, local courier operations, public holidays, weather, or other circumstances outside of Holly Holistic's control.

Customs, Duties & Import Charges

All customs duties, taxes, clearance fees, brokerage charges, and other import-related charges are the responsibility of the customer.

These charges vary by country and are not charged, controlled, or determined by Holly Holistic.

Customers are responsible for checking their country's applicable customs, import regulations, restrictions, and fees before placing an order.

Any customs or import fees charged upon arrival are separate from the shipping fee paid to Holly Holistic.

International Cancellations After Dispatch

Once an international order has been dispatched, we are unable to retrieve the package from the courier and the order can no longer be cancelled.

If the recipient refuses the shipment or does not accept delivery, the shipment may be returned to us and additional courier, customs, return, storage, or handling fees may be incurred.

Returned or Refused International Orders

For cancelled, refused, undeliverable, or returned international shipments, the original shipping charge is non-refundable, as this cost has already been paid to the courier and cannot be recovered.

Any additional costs resulting from:

  • Refusal or non-acceptance of the package;
  • Failed delivery attempts;
  • Incorrect or incomplete addresses;
  • Recipient unavailability;
  • Unpaid customs duties or import charges;
  • Customs clearance issues;
  • Return shipping;
  • Courier collection/pick-up charges; or
  • Other charges associated with returning the shipment

may also be deducted from any eligible refund.

Refunds will only be processed once the returned package has physically arrived back at Holly Holistic.

Any eligible refund will be less the original shipping charge, courier return/pick-up charges, customs or clearance costs charged back to us, and any other additional courier fees incurred as a result of the return or non-acceptance of the shipment.

Holly Holistic cannot be held responsible for delays, additional charges, or returned shipments resulting from customs requirements or the recipient's failure to accept or clear the shipment.

By placing an order with Holly Holistic, the customer acknowledges and accepts the applicable domestic or international shipping terms above.